The National Disability Insurance Scheme (NDIS) is a vital resource for many Australians. However, as the scheme grows, so does the risk of scams. In March 2026, the Fraud Fusion Taskforce had already uncovered millions of dollars in fraudulent claims.

Protecting your NDIS plan isn't just about paperwork. It’s about making sure your money goes toward the support you actually need. Here is a simple guide to staying safe.

New NDIS Scam Trends to Watch For

Scammers are getting smarter, often using fake emails and text messages to steal your information. Look out for these "red flags":

  • The "Urgent" Text Message: You might get a text saying your NDIS payments will stop unless you click a link to "verify your account." The NDIA will never send you a link via SMS to log in.
  • Fake Phone Calls: Scammers can make their number look like an official government line on your caller ID. If a caller asks for your NDIS number or myGov password, hang up.
  • The Best Defense: If you are unsure, call the official NDIS Fraud Reporting and Scams Helpline directly at 1800 650 717.

Spotting "Phantom Billing" and Overcharging

One of the most common types of fraud is phantom billing. This is when a provider charges for services they never actually gave you like adding an extra 30 minutes to a shift or charging high weekend rates on a Tuesday.

How to stay safe:

  • Keep a Support Diary: Note down the dates, times, and names of workers who visit you.
  • Check Your Statements: Once a month, compare your diary to your NDIS portal. If the hours don’t match the invoice, speak up immediately.

Avoiding Pushy Sales and Unfair Contracts

The ACCC has warned that some providers use "pressure tactics" to get you to sign unfair contracts. They might claim a product is "NDIS-Approved" (which usually isn't a real thing) or try to lock you into a 12-month deal with no way to cancel.

How to stay safe:

  • Take Your Time: You are entitled to a clear Service Agreement. Never sign anything on the spot.
  • The 24-Hour Rule: Always take at least one day to review a contract with a friend, family member, or advocate before signing.

Simple Steps for Digital Safety

In 2026, your digital security is your best defense against identity theft.

  1. Use a Secure Login: Turn on Multi-Factor Authentication (MFA) for myGov so it sends a code to your phone when you log in.
  2. Check the Banned List: Before hiring someone, check the NDIS Quality and Safeguards Commission website to make sure the provider hasn't been banned.
  3. Keep Your Password Private: No support worker or provider ever needs your myGov password to do their job. Never share it.

How Remonta Keeps You Safe

Navigating the NDIS should be about reaching your goals, not worrying about scams. At Remonta, we’ve built our care matching platform with a "safety-first" focus.

  • Verified Workers: We vet the independent support workers on our platform so you don't have to. This helps prevent identity fraud and ensures you meet real professionals.
  • Data Privacy First: We handle your information with the highest level of security. Unlike "open" social media groups, our platform is a secure environment designed specifically for safe care matching.
  • Simple Language: We don’t use confusing corporate jargon. We provide clear tools and advice so you stay in total control of your plan.

Ready to find a support worker you can trust? Explore Remonta today and see how we’re making NDIS care matching safer for everyone.