Navigating the NDIS just got easier and more supportive for First Nations participants. The National Disability Insurance Agency (NDIA) has officially launched First Nations Connect, a dedicated phone service designed to offer a tailored, culturally respectful experience.
If you or someone you care for wants to connect with the NDIS, you can reach this new service by calling 1800 411 640.
Built on Community Feedback
The NDIA created First Nations Connect after listening directly to the community. Participants and families shared that they wanted to speak with call center staff who truly understand Indigenous identity, respect community life, and can explain the NDIS plainly and clearly.
To make this happen, the agency consulted with more than 230 First Nations stakeholders. Every staff member answering calls on the new line has completed specialized training developed in partnership with the NDIA First Nations Group. Plus, several team members are Aboriginal and/or Torres Strait Islander themselves.
Meg, a First Nations NDIA staff member working on the new line, says the service is already making a difference.
"First Nations Connect opens the door to a different type of conversation," Meg shared. "One that is more supported, more respectful of First Nations Peoples’ cultural needs, that builds more trust."
Closing the Gap and Building Trust
This new phone line is part of a larger effort by the NDIA to meet national priorities, including the Closing the Gap targets and the recommendations from the Disability Royal Commission.
NDIS Minister Senator Jenny McAllister highlighted that the service is all about listening and improving. "First Nations Connect is an ongoing commitment to improve service delivery for First Nations people when they call the NDIS," she said. "It’s about building trust, connection, and better outcomes."
Dr. Richard Fejo, a Larrakia and Warramungu man and NDIA Board Member, agreed that tailored support is vital for the community.
"Having access to services tailored to First Nations people is essential," Dr. Fejo said. "Working for mob with mob has always been the solution, but we can all work together to build a better tomorrow."